Contact information

Last updated: July 21, 2026

Thank you for visiting ORIENTAL VIBE. We are here to assist you with product questions, order updates, customization requests, shipping, returns, and after-sales support.

Customer Support

Email: support@orientalvibe.shop
Telephone: +86 186 8208 8828

Email is the recommended way to contact us, as it allows us to review your order information and provide a detailed response.

We normally respond to customer enquiries within 1–2 business days, excluding weekends and public holidays. During major holidays, promotional periods, or periods of unusually high demand, responses may take slightly longer.

Business Information

Trading name: ORIENTAL VIBE

Business correspondence address:
Room 13N, Block B, Central Avenue
Intersection of Xixiang Avenue and Baoyuan Road
Bao’an District, Shenzhen, Guangdong
China

Chinese address:
Room 13N, Block B, Central Avenue, Intersection of Xixiang Avenue and Baoyuan Road, Bao’an District, Shenzhen, Guangdong 518000, China

This address is provided for business correspondence only.

Please do not send returns to this address without prior written authorization. Our customer support team will provide the appropriate return address and instructions after approving a return request. Unauthorized returns may be refused or may not be processed correctly.

Order Enquiries

When contacting us about an existing order, please include:

Your order number
The full name or email address used to place the order
A brief description of your request
Relevant photographs or videos, where applicable

Providing this information will help us locate your order and respond more efficiently.

Custom and Bespoke Orders

For personalized products, bespoke designs, or custom-order consultations, please email:

support@orientalvibe.shop

Please include a description of your requirements, preferred materials or colours, desired size, relevant reference images, and your required completion date, if applicable.

A final quotation and estimated production timeline will be provided after we review your requirements. Custom production will not begin until the design, price, and payment arrangements have been confirmed.

Shipping, Returns, and Refunds

For information about order processing, delivery estimates, tracking, customs charges, returns, cancellations, and refunds, please review our:

Shipping Policy
Return & Refund Policy
Terms of Service
Privacy Policy

If you are unsure which policy applies to your situation, contact our customer support team before returning a product or initiating a payment dispute.

Social Media

You may also follow ORIENTAL VIBE through the official social-media accounts linked in the footer of our website.

For order-specific, payment-related, or personal enquiries, please contact us by email rather than posting private information publicly or sending it through public comments.

Privacy and Security

ORIENTAL VIBE will never ask you to provide your complete payment-card number, password, or account login credentials by email, telephone, or social media.

To protect your privacy, please do not include sensitive payment information when contacting us.