Terms of service

Last updated: July 21, 2026

1. Overview

This website is operated by ORIENTAL VIBE. Throughout this website, the terms “ORIENTAL VIBE,” “we,” “us,” and “our” refer to the operator of the ORIENTAL VIBE online store.

ORIENTAL VIBE provides this website, including all related information, content, features, tools, products, and services, to you subject to these Terms of Service.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell our products and services.

By visiting our website, creating an account, submitting information, placing an order, or otherwise using any part of the website or related services collectively, the “Services”, you agree to be bound by these Terms of Service and by the policies incorporated into them, including our:

Privacy Policy
Shipping Policy
Return & Refund Policy
Contact Information
Any additional terms displayed on a product page, quotation, promotion, or checkout page

Please read these Terms of Service carefully before using the Services.

If you do not agree to these Terms of Service, you should not access or use the Services.

Nothing in these Terms limits any consumer right that cannot lawfully be excluded or restricted under the laws applicable to you.

2. Eligibility and Use of the Services

By using the Services, you confirm that:

You have reached the legal age of majority in your place of residence; or
You are using the Services with the permission and supervision of a parent or legal guardian who agrees to these Terms

You may use the Services only for lawful purposes and in accordance with these Terms.

Our products are offered primarily for personal use. You may not purchase products for unauthorized commercial resale, fraudulent export, or any unlawful purpose without our prior written approval.

We may refuse service, restrict access, cancel an account, or decline an order where reasonably necessary to prevent fraud, misuse, legal violations, security risks, or harm to ORIENTAL VIBE, Shopify, our customers, or third parties.

3. Accounts and Customer Information

Some parts of the Services may allow or require you to create an account.

You are responsible for:

Providing accurate, current, and complete information
Keeping your login credentials confidential
Restricting access to your account and devices
Promptly updating your contact, billing, and delivery information
Informing us if you suspect unauthorized access to your account

You are responsible for activities conducted through your account unless those activities resulted from a security failure for which we are legally responsible.

You may not sell, transfer, assign, or provide your account to another person without our written permission.

We may suspend or close an account that contains false information, is used fraudulently, violates these Terms, or creates a security or legal risk.

4. Product Information

We make reasonable efforts to describe and display our products accurately.

However, the colour and appearance of a product may vary depending on your screen, device, display settings, lighting conditions, and photographic environment.

Measurements, weights, colours, and dimensions shown on the website are approximate unless expressly stated otherwise.

Product descriptions, photographs, specifications, availability, and prices may be updated from time to time. These updates will not affect an order that we have already accepted unless we contact you and obtain your agreement or applicable law allows otherwise.

We reserve the right to discontinue a product or limit the quantity available to a person, household, region, or jurisdiction where reasonably necessary.

5. Handcrafted Products and Natural Variations

Many ORIENTAL VIBE products are handcrafted, hand-braided, assembled by hand, made to order, or produced using natural or naturally varying materials.

As a result, reasonable variations may occur in:

Colour and tone
Crystal, stone, bead, or material pattern
Texture and surface details
Knotting and braiding
Shape and dimensions
Placement of decorative components
Overall handcrafted appearance

These reasonable variations are part of the individual character of a handcrafted product and do not normally constitute a defect.

A variation may be considered a problem when the product is materially different from its description, materially different from an approved custom design, damaged, incorrectly produced, or not of acceptable quality under applicable law.

6. Cultural, Symbolic, and Spiritual Descriptions

Some ORIENTAL VIBE products may refer to cultural traditions, zodiac signs, the Five Elements, symbolism, energy, balance, luck, protection, intention, spirituality, or similar concepts.

These descriptions communicate cultural inspiration, artistic meaning, traditional symbolism, or personal belief. Individual experiences and interpretations may vary, and we do not guarantee any particular spiritual, emotional, financial, medical, or other outcome from purchasing or using a product.

Our products and website content are not intended to:

Diagnose, treat, cure, or prevent any illness or medical condition
Replace advice from a qualified healthcare professional
Provide psychological, legal, financial, or other professional advice
Guarantee luck, wealth, relationships, protection, healing, or personal results

You should seek appropriate professional advice when making decisions involving your health, safety, finances, or legal rights.

7. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been finally accepted.

An order is accepted when:

Your payment has been successfully authorized;
We confirm that we can fulfil the order; and
We send an acceptance or fulfilment confirmation, or begin preparing the order

We may decline or cancel an order before acceptance for reasons including:

Product unavailability
An obvious pricing or product-information error
Payment failure
Suspected fraud or unauthorized payment
Delivery restrictions
Legal, regulatory, sanctions, or customs restrictions
An inability to fulfil a requested customization
A quantity that appears intended for unauthorized resale

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled portion to the original payment method.

Please review your products, quantities, customization details, contact information, and shipping address carefully before submitting an order.

8. Standard, Personalized, and Custom Products

For the purposes of these Terms:

Standard Products

Standard Products are products from our regular catalogue that are not altered according to customer-specific wording, artwork, measurements, materials, or other unique instructions.

A product is not automatically considered personalized merely because it is handcrafted or made after an order is placed.

Personalized and Custom Products

Personalized and Custom Products are products created or modified according to individual customer instructions, approved designs, unique measurements, selected wording, requested materials, reference images, or other customer-specific requirements.

Products described as “custom,” “bespoke,” “personalized,” “commissioned,” or similar wording may be subject to additional terms provided on the product page or in a written quotation.

9. Custom Design Approval

Before beginning a custom order, we may ask you to confirm details including:

Design
Materials
Colours
Dimensions
Wording
Reference images
Production schedule
Final price
Payment arrangements

You are responsible for reviewing these details carefully.

When you approve a design, specification, quotation, or customization plan, you authorize us to proceed based on the approved information.

Changes requested after approval may:

Require an additional fee
Extend the production schedule
Be technically impossible
Require the order to be redesigned or restarted

The terms of a written custom quotation or design confirmation will take priority over any inconsistent general provision in these Terms for that specific order.

10. Custom-Order Deposits

Certain bespoke orders may require an initial deposit, including the deposit displayed for our Custom Lucky Mascot service.

Unless different terms are provided in writing for a specific project:

The deposit will be applied toward the final price.
The remaining price will be confirmed through the final quotation.
The remaining balance must be paid at the stage stated in the quotation.
The deposit may be cancelled and refunded before individualized design work, consultation, material sourcing, or production begins.
Once individualized work or material sourcing begins, the deposit becomes non-refundable to the extent it covers work completed and costs incurred.
Once the final design or specifications are approved and production begins, the custom order becomes non-cancellable and non-refundable except in the event of a defect, production error, material non-conformity, or another right provided by applicable law.

If a written quotation contains different deposit, revision, cancellation, or payment terms, the written quotation will control for that custom order.

11. Prices and Currency

Product prices are those displayed at the time an order is placed, subject to correction of obvious errors.

Unless otherwise displayed at checkout:

Prices are shown in US dollars.
Prices do not include shipping charges.
Prices do not include customs duties, import taxes, value-added tax, brokerage fees, or charges imposed by the destination country.
Applicable charges will be shown at checkout where they can be calculated and collected by us.

Prices may change without notice, but a later price change will not affect an order that we have already accepted.

Currency conversion amounts displayed by your bank, card issuer, payment provider, browser, or third-party service may differ from the amount displayed by our store. We are not responsible for exchange rates or foreign-transaction fees imposed by your payment provider.

12. Promotions, Discounts, and Free Gifts

Promotional offers may be subject to additional conditions, including:

Start and end dates
Minimum order values
Eligible products
Customer or geographic restrictions
Stock availability
Limits per person or order
Restrictions on combining discounts

Unless expressly stated otherwise, promotional codes and offers cannot be combined.

Free gifts and promotional products are available while supplies last. We may substitute or remove a promotional item if it becomes unavailable, provided that doing so does not reduce a statutory right or alter the essential product you purchased without your consent.

When part of a qualifying order is returned, promotional eligibility may be recalculated in accordance with our Return & Refund Policy.

We may cancel or refuse a promotion that is used fraudulently, abusively, or contrary to its stated conditions.

13. Payments and Billing

You agree to provide accurate and complete billing and payment information.

By submitting a payment method, you confirm that:

You are authorized to use that payment method.
The information provided is accurate.
The payment provider may charge the amounts shown at checkout.
You are responsible for any charges validly incurred through your authorized purchase.

Payments may be processed by Shopify or other third-party payment providers. Their services may be subject to separate terms and privacy notices.

We may use reasonable fraud-screening and identity-verification procedures. An order may be delayed, declined, or cancelled if payment cannot be verified.

Do not send complete payment-card details to us by email, social media, or other unsecured communication methods.

14. Order Changes and Cancellations

For Standard Products, we recommend submitting a cancellation request within 12 hours after placing the order. We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed after processing, handcrafting, packing, or shipment has begun.

For Personalized and Custom Products, cancellation may no longer be possible after:

Individualized design work begins;
Materials are sourced specifically for the order;
The customer approves the final design or specifications; or
Production begins

An order that has already been shipped cannot normally be cancelled in transit. Eligible products may be returned after delivery in accordance with our Return & Refund Policy and applicable law.

15. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Unless a product page or written quotation states otherwise, most orders require approximately:

5–7 business days for preparation; plus
7–15 business days for estimated standard transit after dispatch

Processing and delivery estimates are separate and are not guaranteed delivery dates.

Delivery may be affected by customs inspections, carrier operations, holidays, weather, transportation disruptions, local delivery conditions, or other circumstances outside our reasonable control.

Tracking information will be provided for tracked shipments as described in our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address and for completing any customs procedures required in the destination country.

Unless otherwise stated at checkout, customs duties, import taxes, brokerage fees, and similar destination charges are the recipient’s responsibility.

Responsibility for loss or damage will pass to the customer when the customer or a person designated by the customer receives physical possession of the products, except where applicable law provides otherwise.

Further details are available in our Shipping Policy.

16. Returns, Refunds, and Product Problems

Returns, refunds, cancellations, replacements, and damaged-product claims are governed by our Return & Refund Policy.

Eligible Standard Products may be returned subject to the conditions and deadlines stated in that policy.

Personalized and Custom Products cannot normally be returned for a change of mind after individualized work or production begins. This restriction does not apply when a product is defective, damaged, incorrectly produced, materially different from the approved design, or otherwise protected under applicable law.

Please inspect products promptly after delivery and contact us as soon as reasonably possible if an item is:

Damaged
Defective
Incomplete
Incorrect
Materially different from its description or approved design

Nothing in these Terms or our policies excludes legal guarantees, conformity rights, cooling-off rights, or remedies that cannot lawfully be excluded.

17. Intellectual Property

The Services and their contents are owned by or licensed to ORIENTAL VIBE and are protected by applicable intellectual-property laws.

Protected content may include:

The ORIENTAL VIBE name and branding
Logos and visual identity
Product names and collection names
Product designs and original artwork
Photographs and videos
Written descriptions and website copy
Graphics, layouts, and website design
Custom design concepts and sketches
Audio, software, and other content

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for personal, non-commercial purposes.

Without our prior written permission, you may not:

Copy, reproduce, distribute, or republish our content
Use our photographs or product descriptions for resale
Create derivative commercial products from our original designs
Remove copyright, trademark, or ownership notices
Use our branding in a way that suggests endorsement or affiliation
Scrape, collect, or extract substantial website content
Use our content to train, develop, or improve a commercial artificial-intelligence system where such use is prohibited by applicable law or our technical restrictions

No rights are granted except those expressly stated in these Terms.

Shopify names, logos, products, and services remain the property of Shopify or its licensors.

18. Customer Reviews, Images, and Feedback

You may have the opportunity to submit reviews, comments, photographs, videos, suggestions, or other content collectively, “Customer Content”.

You retain ownership of Customer Content that you create.

By submitting Customer Content to us or through the Services, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to host, store, reproduce, adapt, publish, translate, display, and use that content for operating, improving, and promoting ORIENTAL VIBE and the Services.

This licence continues for as long as reasonably necessary for those purposes, subject to applicable privacy and consumer law.

You confirm that:

You own the Customer Content or have permission to submit it.
The content reflects your honest experience where it is presented as a review.
You have disclosed any free product, discount, payment, or other incentive connected with the content.
The content does not infringe another person’s rights.
The content is not unlawful, deceptive, threatening, defamatory, obscene, abusive, or malicious.
The content does not contain malware or harmful code.
The content does not disclose another person’s private information without permission.

We may moderate, decline, remove, or restrict Customer Content that violates these Terms or applicable law.

We are not required to publish, preserve, compensate, or respond to submitted Customer Content.

19. Third-Party Tools and Services

The Services may provide access to tools, payment systems, integrations, applications, or features operated by third parties.

These tools may be provided on an “as available” basis and may be subject to the third party’s own terms and privacy policies.

We do not control every third-party service and cannot guarantee its continued availability, performance, or security.

Your use of a third-party tool is at your discretion and may create a direct relationship between you and that provider.

We may add, change, or discontinue optional tools and features from time to time.

20. Third-Party Links

The Services may contain links to websites or platforms operated by third parties, including social-media platforms, logistics providers, payment providers, and affiliate services.

A link does not necessarily mean that we endorse or control the third party.

We are not responsible for third-party content, availability, privacy practices, security, products, services, or transactions.

Before using a third-party website or purchasing through it, you should review its terms, policies, and business information.

Questions or claims concerning a third-party product or service should be directed to the relevant third party, except where ORIENTAL VIBE remains legally responsible.

21. Relationship with Shopify

The ORIENTAL VIBE online store is hosted through Shopify.

Purchases made from our store are transactions between you and ORIENTAL VIBE, not between you and Shopify.

Shopify provides ecommerce technology and related services but is not the seller of ORIENTAL VIBE products and is not responsible for producing, describing, shipping, returning, or refunding those products.

Nothing in this section excludes any responsibility that Shopify may have directly to you under its own services, policies, or applicable law.

22. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

Shopify and other service providers may process personal information to operate the store, process payments, prevent fraud, provide checkout features, and support other Services.

By using the Services, you acknowledge that personal information may be processed in countries other than your country of residence, subject to the safeguards and rights described in our Privacy Policy.

If these Terms conflict with our Privacy Policy concerning how personal information is collected, used, or disclosed, the Privacy Policy will control for that issue.

23. Prohibited Uses

You may not use the Services, directly or indirectly:

For an unlawful, fraudulent, deceptive, or malicious purpose
To violate any applicable law or regulation
To infringe intellectual-property, privacy, publicity, or other rights
To harass, abuse, threaten, defame, discriminate against, or harm another person
To submit false or misleading information
To impersonate another person or organization
To interfere with website security or operation
To introduce viruses, malware, or harmful code
To conduct phishing, spam, scraping, credential theft, or unauthorized data collection
To gain unauthorized access to an account, system, or network
To bypass access controls, rate limits, security features, or robot-exclusion measures
To use automated systems in a manner that places an unreasonable burden on the Services
To reproduce, resell, or exploit the Services without authorization
To use payment methods without authorization
To place fraudulent orders or abuse discounts, refunds, promotions, or chargeback systems

We may investigate suspected violations and cooperate with payment providers, Shopify, logistics providers, law-enforcement bodies, regulators, or other relevant parties where legally permitted or required.

24. Errors, Inaccuracies, and Availability

The Services may occasionally contain typographical errors, outdated information, inaccuracies, or omissions relating to:

Product descriptions
Pricing
Promotions
Availability
Shipping fees
Delivery estimates
Product images
Customs information

We may correct an error and update information at any time.

If an obvious error affects an order you submitted, we may contact you to confirm whether you wish to proceed using the corrected information. If you do not agree, or if we cannot contact you, we may cancel the affected portion and refund any payment received for it.

We do not guarantee that every product or feature will remain continuously available.

25. Service Availability

We aim to keep the Services reasonably accessible, but we do not guarantee that the website or any feature will always operate without interruption, delay, security vulnerability, or error.

Access may be temporarily unavailable because of:

Maintenance
Technical problems
Hosting or payment-provider disruptions
Cybersecurity incidents
Network failures
Legal or regulatory requirements
Events outside our reasonable control

We may modify, suspend, or discontinue part of the Services where reasonably necessary.

Where a change affects an accepted order, we will continue to honour the order or provide an appropriate refund or remedy.

26. Disclaimer of Warranties

To the fullest extent permitted by law, the website and general informational content are provided on an “as available” basis.

We do not guarantee that:

Website access will always be uninterrupted or error-free.
All general content will be suitable for every purpose.
A product associated with cultural or spiritual symbolism will produce a particular result.
Third-party services will always be available or free from defects.

This disclaimer does not exclude:

A product description or commitment expressly made by us
An approved custom-order specification
A statutory warranty or legal guarantee
Product-conformity requirements
Liability that cannot lawfully be excluded

27. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence where such liability cannot be excluded
Wilful misconduct or gross negligence where applicable
Breach of mandatory consumer rights
Any liability that cannot lawfully be excluded or limited

Subject to the above, and to the fullest extent permitted by law, ORIENTAL VIBE and its owners, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of the Services or products, including loss of profit, revenue, opportunity, goodwill, or data, where such loss was not reasonably foreseeable.

Where liability may lawfully be limited, our aggregate liability relating to a product order will not exceed the amount you paid to ORIENTAL VIBE for the product or order giving rise to the claim.

These limitations do not reduce any repair, replacement, refund, compensation, or other remedy that applicable consumer law requires us to provide.

28. Indemnification

To the extent permitted by applicable law, you agree to compensate ORIENTAL VIBE for reasonable losses, liabilities, and costs arising directly from:

Your deliberate or unlawful misuse of the Services
Your material breach of these Terms
Your infringement of another party’s rights
Customer Content that you were not authorized to submit

This section does not require a consumer to compensate us for losses caused by ORIENTAL VIBE, losses that were not reasonably foreseeable, or obligations that cannot lawfully be imposed on the consumer.

29. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate your access where reasonably necessary because of:

A material breach of these Terms
Fraudulent or unlawful activity
Threats to website or account security
Abuse of customers, staff, or service providers
Legal or regulatory requirements
Repeated misuse of refunds, promotions, or payment disputes

Termination does not affect rights and obligations that arose before termination, including payment obligations, accepted orders, intellectual-property rights, limitations of liability, dispute provisions, and any provision that is intended to continue.

30. Events Beyond Reasonable Control

We will not be responsible for a delay or failure caused by an event beyond our reasonable control, including:

Natural disasters
Severe weather
Epidemics or public-health restrictions
War, civil unrest, or terrorism
Government action
Customs restrictions
Labour disputes
Transportation disruption
Carrier interruption
Power, internet, or telecommunications failure
Cyberattacks not caused by our failure to use reasonable safeguards
Supply shortages outside our reasonable control

We will take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.

This section does not remove a customer’s right to cancel or receive a refund where applicable law requires it.

31. Governing Law and Disputes

These Terms and any contract for the purchase of products from ORIENTAL VIBE are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

Before beginning formal proceedings, you and ORIENTAL VIBE agree to attempt to resolve the dispute in good faith by contacting the other party and allowing a reasonable opportunity to respond.

Subject to mandatory applicable law, disputes that cannot be resolved informally will be submitted to the courts with jurisdiction in Shenzhen, Guangdong, China.

If you are a consumer, this governing-law and jurisdiction provision does not deprive you of:

Mandatory protections provided by the law of your country of residence
A right to bring proceedings in another court where local law gives you that right
Any non-waivable consumer remedy

32. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permitted or modified to reflect its intended purpose.

The remaining provisions will continue in effect.

33. No Waiver

If we do not immediately enforce a right or provision under these Terms, that does not mean we have waived that right or provision.

A waiver is effective only when it is clearly made in writing by the party granting it.

34. Entire Agreement

These Terms and the policies and additional terms incorporated into them constitute the entire agreement between you and ORIENTAL VIBE concerning the Services and your purchase.

They replace prior discussions, communications, or agreements concerning the same subject matter, except for a specific written custom quotation or agreement that expressly takes priority.

If product-specific terms conflict with these general Terms, the product-specific terms will control for that product to the extent of the conflict.

35. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations as part of a sale, reorganization, merger, business transfer, or engagement of an affiliated operator, provided that the transfer does not reduce your mandatory consumer rights.

36. Language

These Terms may be made available in languages other than English for customer convenience.

To the extent permitted by applicable law, the English version is the controlling version if a translation is inconsistent with it.

This section does not limit any right you may have to receive information or contractual terms in a language required by applicable law.

37. Changes to These Terms

We may update these Terms to reflect changes in:

Our products or Services
Business practices
Technology
Payment or delivery arrangements
Security requirements
Applicable laws or regulations

The revised version will be posted on this page with an updated revision date.

Material changes will apply from the date stated in the revised Terms and will not retroactively reduce rights relating to an order already accepted unless legally permitted and appropriately communicated.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the revised Terms, except where applicable law requires another form of consent.

38. Contact Information

Questions about these Terms of Service may be directed to:

ORIENTAL VIBE Customer Support

Email: support@orientalvibe.shop
Telephone: +86 186 8208 8828

Business correspondence address:
Room 13N, Block B, Central Avenue
Intersection of Xixiang Avenue and Baoyuan Road
Bao’an District, Shenzhen, Guangdong 518000
China

This address is provided for business correspondence only.

Do not return products to this address unless our customer support team has provided written authorization and confirmed the correct return instructions.