Shipping policy

Last updated: July 21, 2026

Thank you for shopping with ORIENTAL VIBE. Each order is prepared with care and shipped from Shenzhen, Guangdong, China. This Shipping Policy explains our order processing times, shipping fees, estimated delivery times, tracking, customs charges, and how we handle shipping-related issues.

1. Order Processing Time

Most ORIENTAL VIBE products are handcrafted or made to order.

Unless otherwise stated on the product page, please allow 5–7 business days for your order to be prepared before shipment.

For personalized, bespoke, or custom-made products, additional design confirmation or production time may be required. The estimated timeline will be communicated to you before production begins or stated on the relevant product page.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Please note that processing time and shipping time are separate.

2. Shipping Origin

Orders are dispatched from:

Shenzhen, Guangdong, China

Depending on the destination, your package may be transferred to a local delivery carrier for final delivery.

3. Shipping Destinations

We currently ship to the countries and regions available for selection during checkout.

Available destinations may change depending on carrier coverage, local regulations, or temporary service restrictions. If your destination cannot be selected at checkout, we are currently unable to ship to that location.

4. Shipping Methods and Estimated Delivery

We work with established international logistics providers and local last-mile carriers to deliver orders safely and efficiently.

Standard Shipping

Estimated transit time: 7–15 business days after dispatch
Tracking: Included

The estimated total delivery time is generally:

5–7 business days for processing + 7–15 business days for shipping

Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.

Shipping times are estimates and are not guaranteed. Delivery may take longer during peak shopping periods, public holidays, customs inspections, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

5. Shipping Rates

Orders of US$69.90 or more: Free standard shipping
Orders below US$69.90: US$8.00 standard shipping fee

The free-shipping threshold is calculated based on the order subtotal after discounts and before any applicable taxes, duties, or additional charges.

All amounts are listed in US dollars unless otherwise shown at checkout.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take several business days to become active after the package has been handed to the carrier. This does not necessarily mean that your package has not been shipped.

International packages may be handled by more than one carrier. Tracking updates may therefore pause temporarily while the package is transferred between international and local delivery networks.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, value-added tax, handling fees, or other charges imposed by the destination country or region.

Unless otherwise clearly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

ORIENTAL VIBE does not control these charges and cannot predict their amount. We recommend contacting your local customs authority for more information before placing an order.

Customers are responsible for providing any information or documentation requested by local customs authorities. Refusal or failure to pay applicable import charges may result in the package being delayed, returned, or disposed of by the carrier or customs authority.

8. Shipping Address Changes

Please review your shipping address carefully before completing your purchase.

To request an address correction, contact us as soon as possible at support@orientalvibe.shop and include your order number and the correct address.

We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered production, been packed, or been transferred to the shipping carrier.

For security reasons, we may ask you to verify certain order information before changing the delivery address.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s full name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number where required.

ORIENTAL VIBE is not responsible for delivery failures caused by:

An incorrect or incomplete address
A missing apartment or unit number
An incorrect postal code
An unavailable or unresponsive recipient
Refusal to accept the package
Failure to complete customs clearance or pay applicable import charges

If a package is returned to us because of an address error or delivery failure, we will contact you after the package has been received and inspected. Additional shipping fees may apply if you request reshipment.

Original shipping fees and return-to-sender charges may be deducted from any eligible refund.

10. Delivery Delays

Occasional delays may occur due to customs processing, local postal conditions, peak seasons, holidays, severe weather, transportation disruptions, or other events beyond our reasonable control.

If your tracking information has not updated for an extended period, please contact us at support@orientalvibe.shop. We will review the shipment information and, where appropriate, request an investigation from the carrier.

Submitting an investigation does not guarantee an immediate replacement or refund. Any resolution will depend on the tracking history, carrier investigation, delivery confirmation, and the circumstances of the shipment.

11. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

Check around the delivery location, mailbox, reception area, parcel locker, or other secure locations.
Ask household members, neighbors, building management, or reception staff whether they accepted the package.
Contact the local carrier using the tracking number.
Contact us at support@orientalvibe.shop if the package still cannot be located.

Carrier delivery scans may occasionally appear before the package is physically delivered, so we recommend allowing up to 48 hours after the delivery scan before reporting the package as missing.

ORIENTAL VIBE cannot guarantee compensation for packages that the carrier has confirmed were correctly delivered to the address provided at checkout, but we will assist you with the available carrier investigation process.

12. Lost or Damaged Packages

If your package appears to be lost in transit or arrives visibly damaged, please contact us promptly at support@orientalvibe.shop and provide:

Your order number
A description of the issue
Photographs of the shipping package
Photographs of the shipping label
Photographs or video showing any damage to the product

Please keep the original packaging and damaged item until your request has been reviewed, as the carrier may require them as part of an investigation.

Claims will be assessed based on the tracking records, supporting evidence, carrier findings, and our Refund Policy.

13. Split Shipments

In some cases, items from the same order may be shipped separately because of production schedules, packaging requirements, or carrier arrangements.

When an order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because we divide an order into separate packages.